I've responded to it three times over four days asking for someone to address the ticket, which address the actual problem with the mouse Then they sent me a form letter email saying "we're just following up to see if the issue was resolved.
#LOGITECH SUPPORT TICKET REGISTRATION#
I was then able to fill out the registration # and submit the original ticket back on Aug 4th. When I checked the site, they had added my mouse just as a non-registered item. I reached out to the support forum and got a reply - directing me back to the site!!! So I was in a position where I couldn't call them, and I needed to have a product registered in order to get support with being unable to register a product - even before addressing the actual mouse issue.
This was complicated initially by the fact that no matter how hard I tried, with any browser, i couldn't register my mouse because of "Something went wrong" error messages. They're support page still lists a phone #, but ti has a recorded message saying there is no longer phone support. Has anyone had any experience with Logitech. With or without the software and drivers. In frustration, I re-installed Windows today thinking an outside chance of some kind of corruption. It's been 12 days since the original contact. I provided all the info, and no response. my contact info, product, SN #, seller, receipt, etc. They said they'd get back to me in 24 - 48 hours and got back to me 5 days later.
#LOGITECH SUPPORT TICKET DRIVERS#
The agent installed these two audio drivers from directly from the Dell website, rather than relying. Business Support DOWNLOADS SPARE PARTS REGISTER A PRODUCT CONTACT SUPPORT FIND A RESELLER Log In Create Account. I submitted a ticket with them on Aug 4th. I was able to get my support ticket moved up the chain. I am going through customer service hell with Logitech.
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